Payments & Refund Policy

1. Prices and plan selection

Available plan names, features, limits, billing intervals, currency, and prices are those shown in the application when a payment request is created. Administrators may change future offerings. A change does not retroactively alter a billing period already paid and activated unless agreed with the customer.

2. Manual bank-transfer process

1. Create a payment request for an available plan in the billing area.
2. Transfer the exact amount to the bank account displayed in the application and include the request reference where possible.
3. Upload a clear JPG, PNG, WebP, or PDF receipt—maximum 5 MB—before the request expires.
4. Aekpani Networks verifies that funds were received and match the request.
5. The subscription activates only after approval. Rejected or unclear receipts may require correction or additional evidence.

3. Protect your banking information

Upload only the portion of a receipt needed to verify the transfer. You may obscure unrelated balances or transactions, but the payer, amount, date, destination, and transaction/reference details must remain readable. Never upload an online-banking password, PIN, one-time code, card security code, or full account login.

4. Activation and billing period

Manual subscriptions are activated after cleared funds are confirmed. The applicable billing period and plan access will be recorded in the workspace. Processing time can depend on banking hours, transfer method, weekends, public holidays, and the quality of the receipt.

5. Failed, short, duplicate, or unidentified payments

If an amount is short, duplicated, sent in the wrong currency, cannot be identified, or incurs bank deductions, access may remain pending while we contact you. Any additional bank fee is normally the payer’s responsibility unless Aekpani agrees otherwise. Do not make a second transfer until support confirms what is needed.

6. Cancellation

Cancellation prevents renewal or continued access after the paid period, but does not automatically reverse a completed bank transfer. You remain responsible for exporting needed reports and data before access ends. Certain records may be retained as explained in the Privacy Policy.

7. Refund eligibility

Because digital service capacity and account access are provided after manual verification, payments are generally non-refundable once the subscription has been activated. We will review a refund request where:

• A duplicate payment was received for the same request;
• Aekpani received funds but cannot provide the purchased service;
• The wrong amount or plan was processed and support approves a correction; or
• A refund is required by applicable law.

8. Non-refundable situations

Unless required by law, refunds are not provided for unused time, failure to cancel, changed business needs, ranking or traffic outcomes, target-site blocking, third-party provider limitations, suspended access caused by policy violations, or features that were accurately described but not used.

9. Requesting a review

Contact us within seven days of the payment or activation and provide the workspace name, payment-request reference, transfer date, amount, and reason. Do not send sensitive banking credentials. Approved refunds are returned using a reasonable available method and may require verification of the original payer. Bank processing time and legitimate transfer charges may apply.

10. Future payment providers

If card, wallet, PayPal, JazzCash, Easypaisa, or another merchant provider is introduced, its checkout terms, settlement rules, and provider-specific refund process may also apply. The application will identify the active method before payment.